Booking & event policies

A 50% deposit reserves your date. The date is not held until the deposit is received. Because we turn away other bookings for your date, the deposit is non-refundable; it can become a reschedule credit under the cancellation terms below.

The remaining balance is due 7 days before the event. If the balance is unpaid 7 days out, we will send a reminder; if it is still unpaid after that, we may release the date and treat the booking as cancelled by the client.

We accept card payments through Stripe (our secure checkout link) and Zelle or cash by arrangement. We do not store card numbers. Prices quoted in writing are honored for 14 days from the date of the quote.

Full pricing is on the packages page. NJ sales tax is added where required.

We turn away other bookings for your date, so here's how cancellations work:

• 30+ days before the event: 30 or more days before the event: one free reschedule to any available date within 12 months of the original date; the deposit becomes a credit toward the new date. A further reschedule, or a reschedule that is never used within 12 months, forfeits the deposit.
• 14–29 days before: 14 to 29 days before the event: the deposit is forfeited and no balance is owed.
• Under 14 days, or no-show: Fewer than 14 days before the event, or a no-show on the day: the full package price is due; any deposit already paid counts toward it.

A client-requested date change within 14 days of the event is treated as a cancellation and a new booking unless we agree otherwise in writing.

If we cancel

If we cancel for any reason not caused by the client (for example illness or equipment failure when no partner operator is available), we will refund 100% of all payments within 5 business days and, if the client wishes, give them priority on a new date. That refund is the client's sole remedy.

Weather

Outdoor events require a covered, dry, level area. The booth cannot operate in rain, snow, high wind, extreme heat or on unstable ground, and the attendant may pause or stop it if conditions become unsafe. If an event is cancelled because of weather, the reschedule terms above apply; weather cancellations are not refunds.

Service hours start at the contracted start time regardless of when guests arrive, and end at the contracted end time. Unused time is not refunded. We arrive about 60–90 minutes before the start time to set up, and we tear down after the end time. Setup and teardown are never billed against booth time.

Space & power

The client will provide a level, dry, indoor or fully covered space of at least 10 × 10 ft with about 8 ft of clearance, and one standard 120 V outlet within 25 ft of the booth. Wi-Fi and cell service are not required to run the booth.

The client is responsible for venue permission and any venue fees. If the venue denies access, there is no power, or the space is not ready, the contracted time still counts and the booking is not refunded.

Overtime & idle time

• Extra time requested on the day is billed at $100 per hour in 30-minute blocks, is subject to the attendant's availability, and is payable before the booth continues.
• Idle time (booth set up but paused, for example during dinner or speeches) is $75 per hour and must be arranged in advance.

Guest conduct & safety

The attendant may pause or stop service for unsafe behavior. No more than 2 adults on the platform at a time, no glass or drinks on the platform, and the attendant may decline any guest who appears intoxicated, unsafe or abusive. Children must be supervised by an adult. Riders follow the attendant's instructions and keep hands and feet inside the platform.

Damage to our equipment caused by the client or the client's guests, beyond normal wear, is billed at the cost of repair or replacement. For bookings longer than three hours the attendant may take a short break; the booth is paused for no more than 10 minutes and that time is not counted against the client.

The event photographer add-on is subject to availability. If a photographer cannot be provided, only the photographer line is refunded or removed; the booth booking stands. The bundled rate is $100/hr with any 360 package ($125/hr booked solo).

Travel is free within 25 miles of Jackson, NJ 08527. Beyond that a flat $25 travel fee applies. Events more than 60 miles away are quoted individually.

Parking, valet and tolls charged by the venue are reimbursed by the client at cost. The equipment is heavy. The client must tell us in advance about stairs, lack of elevator access, long carries or loading restrictions so we can plan; undisclosed access problems may shorten the service time.

Guests receive their own clips on-site by QR code, text or email, and the host receives a link to an online gallery of every video from the event. The gallery stays online for 90 days after the event; longer on request. Download anything you want to keep.

Marketing use & takedowns

Unless the host opts out in the rental agreement, we may use clips, photos and screenshots from the event on our website, social media and other marketing. Guests are told at the booth that a video booth is in use.

Takedown requests from the host or any guest are honored within 48 hours of our receiving them at hello@njboothrentals.com. We are not responsible for what guests do with their own clips once delivered, including re-sharing them.

Names, phone numbers and email addresses are handled as described in our privacy policy and are never sold.

Our total liability for any claim arising from a booking, whether in contract, tort or otherwise, is limited to the amount the client actually paid us for that booking. We are not liable for indirect or consequential losses, including lost enjoyment or venue penalties.

We are not responsible for venue restrictions, for Wi-Fi or cell failures that slow delivery at the venue (every clip is still delivered through the online gallery), or for events beyond our reasonable control (severe weather, road closures, power loss, government orders), in which case the reschedule terms apply.

These policies and the rental agreement are governed by the laws of the State of New Jersey, and any dispute will be heard in the courts of Ocean County, New Jersey.

Chargebacks

The client agrees to contact us before initiating any chargeback or payment dispute, so we can resolve it directly. Chargebacks on services already rendered are disputed with the signed agreement, delivery logs and gallery records.

We may assign a vetted partner operator working under the NJ Booth Rentals brand and standards to run the event. The price, deliverables and every policy on this page are unchanged, and NJ Booth Rentals remains the client's point of contact and remains responsible for the service.